The "C" Branch

Jaded commentary on random shit, with an extra helping of cynicism, satire and general contempt for society & Western culture, religion, politics, celebrities, technology, business & more.

1&1 Status Update #1

Posted by Chris DeMarco on Saturday, April 19th, 2008 at 10:16 pm

On Wednesday, April 16th, shortly after publishing my blog entry discussing my problems with 1&1 Internet, I wrote an email to the company’s complaint department. I explained my situation and directed them to the blog entry, found here.

To whom it may concern:

Proceeding my unsuccessful phone conversation with a 1&1 representative earlier today, I have written a blog entry regarding this and previous problems I have encountered with 1&1 service. It can be found at this address: http://www.thecbranch.com/2008/04/16/11-internet-sucks/

I have still not had the domain safenetsurfer.com cancelled and refunded, which is what I sought to accomplish this morning. I cancelled the domain several months ago, and am still being charged for it. I would like to see the domain cancelled and my money refunded as soon as is possible. Unfortunately, should this not happen, I will be forced to be honest in future blog entries on the status of this issue.

My customer ID number is [hidden].

Thank you in advance for your attention with this matter. I will look forward to publishing future blog entries regarding this issue, hopefully with a more positive tone.

So, as promised, I am publishing updates to the situation as new developments arise.

I received an email just a few minutes ago from 1&1 tech support.

Dear Chris DeMarco, (Customer ID: [hidden] )

Thank you for contacting us.

I have looked into the account regarding this matter. The reason for
the domain name safenetsurfer.com not being canceled is due to the
cancellation not being activated. Please activate the cancellation
link which sent to the email address on the account and also a message
is sent to your account which can be viewed through the 1and1 control
panel. Once the cancellation has been activated, I will refund the
account regarding this matter.

If you have any further questions please do not hesitate to contact us.

So, I again searched my email for any possible activation links, but again was unsuccessful. However, now that I was made aware that I have a “messages” section on my control panel, I headed there expecting to find a link which I could use to verify my cancellation of the domain.

As you can see from this screenshot, there were no messages in the folder.

So, I have responded to the email from 1&1 as follows:

Thank you for your response. Unfortunately, I never received an email containing any notice of the cancellation or any such activation links. Furthermore, when I looked in my “messages” folder on my 1and1 control panel, I discovered that it was empty, as you can see from this screenshot.

At this point there is nothing further I can do, so I will await your response so that we can resolve this issue. Thank you in advance.

Regards,

Chris DeMarco

Obviously, I’m not too thrilled with their response to this. I’ll keep you posted when I get another response.

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3 Responses to “1&1 Status Update #1”

  1. Account » 1&1 Status Update #1 Says:

    […] The "C" Branch wrote an interesting post today on 1&1 Status Update #1Here’s a quick excerpt … s sent to your account which can be viewed through the 1and1 control panel….I have looked into the account regarding this matter….Once the cancellation has been activated, I will refund the account regarding this matter….Please activate the cancellation link which sent to the email address on the account and also a message i… […]


  2. The “C” Branch » Blog Archive » More 1&1 Headaches… Says:

    […] yet seen my previous posts, be sure and take a look at 1&1 Internet Sucks!!!, followed by 1&1 Status Update #1 and 1&1 Sitation – Conclusion. Well, at any rate, last month I tried to cancel a few more […]


  3. Arriliatawkic Says:

    FANTASTIC!


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