The "C" Branch

Jaded commentary on random shit, with an extra helping of cynicism, satire and general contempt for society & Western culture, religion, politics, celebrities, technology, business & more.

Avoid Winferno Software Like the Plague

Posted by Chris DeMarco on Tuesday, March 10th, 2009 at 1:10 pm

If you’re thinking about purchasing software from Winferno anytime soon, think again. This company is dishonest, misleading, and does not let you confirm your order before it just goes ahead and places it for you.

Earlier today, I tried to order a copy of Norton Internet Security, advertised at $34.99. It turns out, however, that that price is only effective after a $35 mail-in rebate. The only problem with that is that Winferno did not give me a final page allowing me to confirm my order with the final price to be charged, and therefore didn’t tell me that until after my order was completed.

I immediately jumped to their “Contact Us” page only to find that they did not have a phone number listed. I tried their live chat option several times and never received a response from an operator. I did manage to find a phone number for them on Google and tried to call their sad excuse for phone support, which was automated and only rang twice when I finally navigated my way to the right department. Though it was about 1:30pm, I was informed that either their office was closed or they were busy.

Since at that point I had no other option, I used their contact form to send them this pleasant note:

I am writing regarding Order Number XXXXXXX. I never received a page in which I was given the choice to complete this order or not. I did not know the actual price of this purchase until I received the order completed confirmation, indicating that the product had a mail-in rebate and that I was actually billed $35.00 more than I expected to be. Conducting purchases in this fashion is misleading and dishonest. I find it highly inexcusable and it will not be tolerated.

Had I received a page asking me to confirm my order with that amount, I would not have agreed. Therefore, I am demanding an immediate refund for my entire purchase price. I have not downloaded the software or accessed any product codes. Furthermore, my confirmation email was blank and I do not even know what my password would have been to log in and download the product anyways.

Thank you in advance for your prompt attention in this matter. I am expecting that this will be handled in an efficient and professional fashion. In the case that it is not, since I do not have time to deal with such nonsense, you will be promptly contacted by my law firm, and I will have no choice to pursue due legal recourse.

Please feel free to contact me via telephone and/or email with any questions or to inform me how you have proceeded in resolving this issue. Thank you and have a good day.

Sincerely,

Chris DeMarco

and you don’t need my contact information. Stalker…

Anyways, I’m still taking bets on if these guys are worse than 1&1. I’ll let you know what I find out.

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