The "C" Branch

Jaded commentary on random shit, with an extra helping of cynicism, satire and general contempt for society & Western culture, religion, politics, celebrities, technology, business & more.

Yahoo! Superb Phone Support

Posted by Chris DeMarco on Wednesday, March 18th, 2009 at 9:50 am

I just got off the phone with a Yahoo! telephone support representative on behalf of one of my clients who is experiencing some issues with a compromised account. I was quite impressed with the friendliness and helpfulness of the representative. Maybe there’s hope for customer support after all.

This individual was experiencing the “New shopping new life!” virus I wrote about a few weeks ago. It seems that this issue affects Yahoo a bit more deeply than it does Gmail, and can even wipe out a user’s contacts.

The representative told me that for issues of a compromised account, the best solution is to call the toll-free support hotline. If you are a Yahoo! user and are having problems resolving the “New shopping new life!” ‘virus’ or have been locked out of your account, the number to call is: 1-866-562-7219.

Hopefully, they will be as kind and helpful to you as they were towards me.

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Tagged in:   • Security

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